FAQ

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Ordering and payments

How do I know you have received my order?

You will receive a confirmation email which will be sent to your paypal email upon confirmation of order.

How can I pay for my order?

We currently just accept Paypal as a payment method via the website. If you would like to pay by bank card, please visit the Etsy shop at:

https://www.etsy.com/uk/shop/Cyanidekissx

Can I make changes to my order?

If you need to make amendments to your order, please contact us as soon as possible to make sure your order hasn’t already by started.

How long does it take to receive my order?

Making time is between 1-3 weeks.

Following the making time:

Postage to Uk is generally 1-3 working days

Postage to Europe is generally around 5-10 working days

Postage to Australia is generally around 5-10 working days

Postage to the U.S is generally around 5-10 working days

I need my order fast. Is it possible to get it for a specific date?

If you need your order sooner, please contact us before ordering to check whether this is possible. I’m a one woman operation, so sometimes I get busy and this isn’t possible, but mostly I will be able to accommodate your needs.

Usually dispatch time is between 1-3 weeks.

Postage to Uk is generally 1-3 working days

Postage to Europe is generally around 5-10 working days

Postage to Australia is generally around 5-10 working days

Postage to the U.S is generally around 5-10 working days

But please also consider customs delays. As these are out of my control.

Can I cancel my order?

Please contact us asap if you need to cancel your order as I may have already started making it. But it’s usually fine within a reasonable time of ordering.

How long does it take to ship to my country?

It takes 1-3 for me to make your item and then

Postage to Uk is generally 1-3 working days

Postage to Europe is generally around 5-10 working days

Postage to Australia is generally around 5-10 working days

Postage to the U.S is generally around 5-10 working days

If you need to know another country, please contact us.

Do you do custom sizes?

We do! Please contact us before ordering. I will make it to your measurements. These items are non-returnable as I would not be able to resell a custom item if returned so please take your measurements carefully!

Exchanges and refunds

What happens if it doesn’t fit? Can I return or exchange?

Of course. Please contact us to let us know you are going to return it within 14 days unworn and in the same condition it was received and we will give you the return address. Let us know if you would like to exchange for a more suitable size, or receive a refund.

Postage will not be refunded, but the item cost will be fully refunded.

What should I do if I receive an incorrect or faulty item?

This is very rare, I make them all myself and am very good on quality checking as I go along, but if there is something wrong with the garment, please contact us and I will give a return address and refund you once the item is received again. Or replace the item with a new one.

How long do I have to return an item?

14 days and the item must be unworn and in the same condition as it was received.

 

Are items tracked?

No, items are sent untracked as standard. If you need tracking, please contact me before ordering.

Mailing list

I love Cyanide Kiss more than life itself! How can I subscribe to your mailing list for offers and news?

Contact us with the subject title: ‘Mailing list’ or use the signup box on the main page.

We promise not to spam you or pass your details on to other companies.

I’ve changed my mind, I don’t love you anymore. How do I unsubscribe and break our sacred bond forever?

We’re sad to hear it! But that’s fine…we still love you. Please contact us with the subject title: “Unsubscribe” and we’ll take you off the list.